Article Category: Community Management

Community Management, Reputation Management and Defamation

It’s really tempting to look at a bad yelp review or see a sudden revolt from your customers or users and immediately want to lash out. Do NOT do this.

Take a moment, breathe, and think about what you want to say.

Often the CEO or founder of a company is in charge because they devoted time, energy, an enormous amount of resources, and took on considerable risk to themselves, their family life, and financial health. It’s only natural to want to keep close control, but some things you cannot control. One of those things is the Internet.


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Posted in: Community Management Defamation Reputation Management

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